4 weeks ago
Very friendly staff got me on the road quickly.
Gallery photos coming soon
Airport car rental counter about 80 miles south of the South Rim
This Hertz counter operates out of Flagstaff Pulliam Airport (FLG), roughly 80 miles south of the South Rim — the go-to pickup spot if you're flying into Flagstaff instead of routing through Phoenix and driving up. It's a standard airport rental counter: Hertz's usual fleet, tied to flight traffic rather than walk-in business, which shapes both its hours and its rhythm.
Those hours are tighter than the airport itself keeps, so if you're landing on an early or late flight — or arriving Sunday — you'll want to confirm the counter will actually be staffed before you count on picking up a car same-day.
The counter carries a 3.3-star rating from 165 Google reviews, and the split in the feedback is worth knowing before you book. A few travelers describe staff going well out of their way to help — one reviewer who got stranded after another rental company came up empty in Phoenix credited a Hertz Flagstaff staffer with finding them a working vehicle fast. But the more common thread in recent reviews is friction: overbooked reservations, last-minute cancellations shortly before pickup, and disputes over vehicle condition and fees that reviewers say were handled poorly at the counter.
None of that means skip it outright — Flagstaff is still the closer, more convenient airport for a South Rim trip. It does mean this isn't a location to leave on autopilot. Confirm your reservation directly with Hertz a day or two out, get a confirmation number in hand, and have a backup plan (a second rental company, or a rideshare into town) if your flight lands outside the posted counter hours.
167 reviews
4 weeks ago
Very friendly staff got me on the road quickly.
a month ago
Thank you, Tara, for the exceptional customer service today.
a month ago
friendly service and nice staff!
a month ago
We had to take the hire car from their Denver offices to Flagstaff as we had done a lot of miles and the change oil notification was showing on the dashboard. I was dreading going as we had very poor service from 2 quite frankly obnoxious agents in Denver and thought it was company policy to be unhelpful or just downright rude. I was proven wrong at the flagstaff airport agency. The two agents we spoke with could not have done more for us. The change over of cars was seamless and we even got a recommendation to go and visit Arizona Snowbowl gondolas which we did as soon as we left the airport and it was brilliant. Thank you so much, faith restored in Hertz.
2 months ago
Old fashioned check-in, but seamless rental if you book ahead, dont delay since rentals aren't easily available.